Privacy & Cookie Policy
How M.N.O Specialist Roofing & Exteriors Ltd collects, uses and protects your personal information.
Last updated: September 2026
Who we are
This website is operated by M.N.O Specialist Roofing & Exteriors Ltd, a company registered in England and Wales (company number 13371644), with its registered office at 47 Philbeach Gardens, London, SW5 9EB. We are the controller of the personal data described in this policy. You can contact us at info@mnoroofing.com or on 020 8050 3726.
The information we collect
When you send an enquiry or request a quote, we collect the details you give us: your name, phone number, email address, postcode, the service you’re interested in and your message. We also record the date and time of the enquiry, the page it was sent from and your IP address, which help us to prevent spam and abuse.
If you contact us by phone, email or WhatsApp, we keep a record of that correspondence so we can respond and provide our services.
How we use your information
- To respond to your enquiry and provide a quote (steps taken at your request before entering into a contract).
- To carry out and manage any work you ask us to do (performance of a contract).
- To keep our website and forms secure and free from spam (our legitimate interests).
- To meet our legal, tax and accounting obligations (legal obligation).
We do not sell your personal information, and we do not send marketing messages without your consent.
Who we share it with
We only share your information where necessary — for example with our website hosting and email providers, our accountants, or suppliers directly involved in your job — and only under appropriate confidentiality and data protection terms.
How long we keep it
Enquiries that don’t lead to work are deleted within 24 months. Records relating to work we carry out are kept for up to 7 years to meet accounting and legal requirements.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, and to ask us to correct, erase or restrict it, or to object to how we use it. To make a request, contact us using the details above. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ico.org.uk).
Cookies
We use one essential cookie to keep our enquiry form secure. It is deleted when you close your browser and does not track you.
If we use website analytics (such as Google Analytics), those cookies are only set if you click “Accept” on our cookie banner. Analytics help us understand how visitors use the site so we can improve it. You can change your choice at any time using the “Cookie settings” link in the footer.